Complaints Procedure

Complaints Handling Procedure

As a regulated RICS firm, we have in place a Complaints Handling Procedure (CHP), which meets the regulatory requirements. Our CHP has two stages – Stage One of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to your complaint to Stage Two. Stage Two gives you, the client the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

Stage One:

If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your complaint to:

  • Craig Ibbotson, Director or Gary Hancox, Director
  • Meridian Consult Ltd
    Sugnall Business Centre
    Sugnall
    Stafford
    ST21 6NF
  • Telephone:  0844 879 4244 or 01785 859200
  • Email:   office@meridianconsult.co.uk

We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.

Stage Two:

If we are unable to agree on how to resolve your complaint then you will have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers  – alternatively, for Building Control complaints only, the Construction Industry Council:

For Building Control Clients:

Construction Industry Council

For Consumer Clients:

Ombudsman Services: Property

For Business-to-Business Clients:

RICS Dispute Resolution Service